Mondial Assistance Group on
privacy
Mondial Assistance Group understands that in
this age of rapid technological advances customers may have
concerns about the privacy of the information they provide. Mondial
Assistance Group believes that an individual's Personal Information
should be handled with the utmost respect and we are committed to
protecting their privacy and confidentiality. It is important to us
that our customers are confident that their Personal Information
will be treated with the necessary degree of privacy. Our aim is to
ensure that our customer information is handled in a responsible
and reliable manner.
Why do we need customer’s information and how do we use
it?
Mondial Assistance Group collects the Personal Information
we need to provide a number of diverse services to our customers
and clients. This information usually includes an individual's
name, address, contact details and other information specific to
the service we are providing.
In relation to our travel insurance services the information we
request allows us to assess risks and administer insurance cover
and claims. In some instances we will need to collect
sensitive information about our customers health and medical
history depending on the type of service provided. We also need to
know all similar details of any other person’s travelling and any
medical condition you or they may have.
If you decide to purchase travel insurance, we
then need to know your credit or debit card details. This
information allows us to process and issue your policy booking and
to send through your policy wording and certificate by fax, post or
email.
We subsequently use the information to handle
any assistance or claim you, or the person’s travelling with you,
may have.
We use tracking software to monitor customer
traffic patterns and site usage to help us develop the design and
layout of the site. This software does not enable us to capture any
personally identifying information.
What security do we use to protect
customer information?
When you purchase your insurance, we offer the use of secure server
software that encrypts all information you input before it is sent
to us. This ensures that the information is reasonably protected
against unauthorised interception.
In order to comply with our obligations we
follow strict security procedures in the storage and disclosure of
information which has been given to us, to prevent unauthorised
access to that information.
Our use of "cookies".
Cookies are small pieces of information that are stored by your
browser on your computer's hard drive.
Mondial Assistance Group do not use
cookies of this nature and your use of the insurance site will not
result in any additional information being stored on your computer
without you requiring it to be stored.
Security of information
Mondial Assistance Group considers the
security of our customer's Personal Information as an important and
necessary part of the responsible management of our corporate data.
Mondial Assistance Group therefore takes all reasonable steps to
ensure that their information is secure and is safeguarded from
loss, misuse, unauthorised access, modification or disclosure. All
information is kept on a specifically designed database for Mondial
Assistance Group's use only. We will only disclose Personal
Information in order to fulfil our obligations in respect of the
provision of services to our customers.
Access to Personal
Information
It is important to Mondial Assistance Group that our customers'
Personal Information is accurate, complete and up to date. Please
contact us at any time to access, update, correct, or revise your
Personal Information on +33 1 53 25 53 25 or email contactus@mondial-assistance-group.com
If you feel that your Personal Information has
not been protected or have any questions about the way your
Personal Information has been handled, please contact us on +33 1
53 25 53 25 or email contactus@mondial-assistance-group.com
Your consent
In using the Mondial Assistance Group website, you consent
to the collection and use of this information by Mondial Assistance
Group in the ways described above.
Notification of changes
If we decide to change our privacy policy, we will post those
changes on this page so that you are always aware of what
information we collect, how we use it and in what circumstances we
disclose it.
